Pinnacle Welcomes Ameristar to the Family!

 

PINNACLE & AMERISTAR FAQ'S

 

  1. Q) Do the benefits including comping, offers and coupons, tier points in the player loyalty programs mychoice and Star Awards change now that Pinnacle and Ameristar casinos have merged?
  2.  

    A) All benefits, comping, offers, coupons, tier level stays the same in both mychoice and Star Awards programs.  There will be even more benefits now that the two companies are coming together.  We will announce enhancements for a combined loyalty program the first half of 2014.

     

     

  3. Q) I really enjoy spending time in the VIP Lounge/Star Club when I visit my favorite casino.  Will I now have access to all of the Pinnacle and Ameristar VIP Lounge/Star Clubs? 
  4.  

    A) As an Owner’s Club, Elite member in the mychoice program, you now have access to any Ameristar Star Club lounge.  When you visit an Ameristar casino present your mychoice card to the Star Club lounge representative to receive your pass.  As an ACE and Star Club member in the Star Awards program, you now have access to any Pinnacle VIP Lounge.  When you visit a Pinnacle casino present your Star Awards card to the VIP Lounge representative to receive your pass.

     

  5. Q) If I have a Pinnacle mychoice card can I now use it at an Ameristar casino to earn mychoice tier points?  And, if I have an Ameristar Star Awards card can I now use it at a Pinnacle mychoice casino to earn tier points on the Star Awards card?
  6.  

    A)   Not at this time.  When visiting a Pinnacle mychoice casino you should use your mychoice card to track your play to ensure you are earning all of your benefits.  When visiting an Ameristar casino you should use your Star Awards card to track your play ensuring you earn all of the Star Awards benefits.  We will announce enhancements for a combined loyalty program the first half of 2014.

     

     

  7. Q) I have a host as part of my benefits in the mychoice or Star Awards program.  Should I continue to call my host?  Is leadership changing at my favorite Pinnacle or Ameristar casino?
  8.  

    A) Your host will not change nor will the leadership at the Pinnacle and Ameristar casinos change.

     

     

  9. Q) I understand as part of the settlement with the Federal Trade Commission, Pinnacle Entertainment will sell Lumiere Place in St. Louis.  Will I still earn tier points and comps if I continue to play at Lumiere Place?
  10.  

    A) Yes, you will continue to earn tier points and comps at Lumiere Place.  At this time, there are no changes to the mychoice program at Lumiere Place.  Future changes will be communicated as the details are available.

     

     

  11. Q) What is the name of the new company?
  12.  

    A) Pinnacle Entertainment, Inc (NYSC: PNK) is the name of the parent company with the following casino, hotels, racetracks and poker tournament series:

    Ameristar Casino Hotel, Council Bluffs, IA

    Ameristar Casino Hotel, East Chicago, IN

    Ameristar Casino Hotel, Kansas City, MO

    Ameristar Casino Hotel, Vicksburg, MS

    Ameristar Casino Resort Spa, Black Hawk, CO

    Ameristar Casino Resort Spa, St. Charles, MO

    Belterra Casino Resort, Florence, IN

    Boomtown Casino, New Orleans, LA

    Boomtown Hotel & Casino, Bossier City, LA

    Cactus Petes Resort Casino, Jackpot, NV

    Heartland Poker Tour

    Horseshu Resort Hotel & Casino, Jackpot, NV

    *Lumiere Place Casino & Hotels, St. Louis, MO

    L’Auberge Casino & Hotel, Baton Rouge, LA

    L’Auberge Casino Resort, Lake Charles, LA

    Retama Park Racetrack, Selma, TX

    River City Casino & Hotel, St. Louis, MO

    River Downs, Cincinnati, OH

     

    *Pending divestiture